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Privacy Policy

This Privacy Policy explains how BIC – Brincar, Imaginar e Crescer Unipessoal Lda. collects, uses and safeguards the personal data of its clients and website users, in compliance with the General Data Protection Regulation (GDPR) and applicable Portuguese legislation.

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1. Identification of the Data Controller

BIC – Brincar, Imaginar e Crescer Unipessoal Lda.
Tax Identification Number (NIF): 510449387
Address: Rua Afonso Albuquerque, Nº 15 Loja, 8100-531 Loulé
Telephone: +351 289 422 600
Mobile: +351 962 780 482
Email: bic.gabinete.terapeutico@gmail.com

Hereinafter referred to as “BIC”, “Clinic”, “We” or “Our”.

 

2. Purpose and Legal Basis for Processing

Personal data is processed strictly when necessary and always on a valid legal basis:

a) Appointment scheduling and management
Data processed: name, contact details, date of birth, type of therapy, telephone number and email address.
Legal basis: performance of a contract or pre-contractual measures at the request of the data subject.

b) Provision of clinical care
Data processed: medical history and therapeutic records.
Legal basis: explicit consent of the data subject and necessity for the provision of healthcare services.

c) Invoicing and administrative management
Data processed: name, Tax Identification Number (NIF) and billing information.
Legal basis: compliance with legal obligations.

 

3. Categories of Personal Data Collected

We may collect and process the following categories of personal data:

  • Identification and contact data: name, address, telephone number and email address.

  • Clinical data (sensitive data): information relating to health condition and therapeutic evaluation, strictly necessary for service delivery.

  • Payment and billing data: Tax Identification Number (NIF), payment references and, where applicable, insurance information.

  • Browsing data: cookies and aggregated statistical data, where applicable (please refer to the Cookie Policy).

 

4. Consent and Processing of Sensitive Data

Health-related information qualifies as sensitive data under the GDPR. Its processing is based on the explicit and informed consent of the data subject, except where processing is necessary for the proper delivery of healthcare services.

Consent may be withdrawn at any time, without affecting the lawfulness of processing carried out prior to its withdrawal.

 

5. Methods of Data Collection

Personal data may be collected through:

  • Online or in-person contact and appointment booking forms;

  • Clinical documentation provided by the client;

  • Records created during therapy sessions;

  • Communication via telephone or email.

 

6. Disclosure to Third Parties

Personal data may be shared only when:

  • Required by law (e.g., Tax Authority, Portuguese Data Protection Authority – CNPD, Health Regulatory Authority);

  • Necessary for the provision of essential support services (e.g., invoicing software or scheduling platforms).

In all circumstances, BIC ensures that any third parties comply with applicable data protection requirements.

 

7. Data Retention

Personal data is retained only for the period strictly necessary:

  • Clinical data: for the duration of therapeutic follow-up and for the legally required archival period;

  • Administrative and billing data: for the period established under applicable tax legislation;

  • Browsing data: in accordance with the terms defined in the Cookie Policy.

 

8. Rights of the Data Subject

Under applicable law, data subjects have the right to:

  • Access their personal data;

  • Request rectification of inaccurate or incomplete data;

  • Request restriction of processing or object to processing;

  • Request erasure of personal data, where applicable;

  • Request data portability;

  • Withdraw consent at any time;

  • Lodge a complaint with the Portuguese Data Protection Authority (CNPD).

Exercising Your Rights

Requests may be submitted in writing to:
bic.gabinete.terapeutico@gmail.com

 

9. Data Security

BIC adopts appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, alteration or destruction.

 

10. Cookies

Where the website uses cookies, a specific Cookie Policy will be made available. Consent will be requested whenever legally required.

 

11. Amendments to This Privacy Policy

BIC reserves the right to update this Privacy Policy whenever necessary. The latest version will always be available on the official website.

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Last updated: February 2026

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